Privacy Policy

How we collect, use, and protect your personal data

LOOP RECRUIT LIMITED

1. Who We Are

Loop Recruit Limited (“Loop”, “we”, “our”, or “us”) operates the Loop Recruit platform, including our website, mobile applications, and related services (the “Service”).

We act as a data controller under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our Services support recruitment and workforce matching involving:

  • Candidates / job seekers
  • Employers
  • Recruitment agencies
  • Public sector organisations (including councils and government departments such as the DWP)
  • Schools, colleges, universities, and training institutions
  • Other organisations using Loop for hiring, placement, or workforce management

2. Information We Collect

a) Information from Candidates / Job Seekers

  • Name, email address, phone number
  • CVs, work history, skills, qualifications, certifications
  • Availability, preferences, location
  • Right-to-work information (where required)
  • Application history and engagement with job opportunities

b) Information from Employers, Agencies & Organisations

  • Organisation name and type (e.g. company, public body, educational institution)
  • Contact details of representatives
  • Job postings, workforce requirements, candidate preferences
  • Billing and payment details (where applicable)

c) Information from All Users

  • Account login credentials
  • Communications with us
  • Device and usage data (e.g. IP address, browser type, app usage, cookies)

3. How We Use Your Data

We use personal data to:

  • Provide and operate the Service
  • Facilitate recruitment, job matching, placements, and applications
  • Verify identities and eligibility where required
  • Communicate with users regarding accounts, opportunities, and service updates
  • Process payments and manage billing
  • Improve, maintain, and secure the platform
  • Meet legal, regulatory, and contractual obligations
  • Prevent fraud, misuse, or unauthorised access

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract – where processing is necessary to provide the Service
  • Legitimate interests – to operate, improve, and secure the platform, and support recruitment activities
  • Consent – for optional communications such as marketing (you may withdraw consent at any time)
  • Legal obligation – where required to comply with UK law or regulatory requirements

5. Data Sharing

We may share personal data with:

  • Employers, agencies, or organisations involved in a recruitment or placement process
  • Candidates, where relevant to an application or opportunity
  • Payment processors and financial service providers
  • IT, hosting, analytics, and infrastructure providers
  • Public authorities, regulators, or law enforcement where legally required

We do not sell personal data to third parties.

6. Data Retention

We retain personal data only for as long as necessary:

  • Candidate data: up to 2 years after last account activity, unless deleted earlier
  • Organisation and employer records: up to 6 years for legal, accounting, and regulatory purposes
  • Data may be retained longer where required by law or legitimate business needs

Users may request deletion of their data at any time, subject to legal limitations.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data, including secure servers, access controls, and encryption where appropriate.

While we take data protection seriously, no online system can be guaranteed to be completely secure.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

You can exercise these rights by contacting us using the details below.

9. Cookies

Our website may use cookies and similar technologies for functionality, performance, and analytics. You can manage cookies through your browser settings.

10. International Transfers

Some data may be stored or processed outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

https://www.ico.org.uk

12. Contact Us

For any privacy or data protection queries, contact us at:

Loop Recruit Limited

📧 Email: [email protected]

📍 Address: Unit 13e 92 Burton Road, Sheffield, South Yorkshire, England, S3 8BX