Complaints

If you are unhappy with Loop, please tell us. Email [email protected] or write to Loop Recruit Limited, Unit 13e, 92 Burton Road, Sheffield, South Yorkshire, S3 8BX. Include your name, how to reach you and what happened.

• We will acknowledge your complaint within five working days.
• A member of our team will look into it, independently of the person involved where possible.
• We aim to send a full reply within 30 days. If it will take longer, we will tell you why and when to expect it.

We handle these in the same way. You also have the right to complain to the Information Commissioner's Office at https://ico.org.uk or on 0303 123 1113. If Loop acted as a data processor for a council or programme, you may also complain to that organisation.

You can also use that organisation's own complaints process.